We have recently encountered some issues with the powder in the packet clogging the STEP 2 spray head. We have resolved the issue for all new products. In the meantime, after mixing, please let the product sit with STEP 2 upright for 4 hours to ensure the active ingredient is fully dissolved in the solution before spraying so that it does not get stuck in the spray head. We have found that this completely resolves the issue. While we realize that it’s inconvenient to wait 4 hours to use the spray, we think it will be worth the wait. Remember, our 100% naturally derived drug has been shown in blind, randomized scientific studies to be exceptional in safety and effectiveness.
If you continue to experience issues with the product or if you are not satisfied for any reason, please contact us at info@appliedbioinc.com so that we can either provide a replacement product or a full refund. We apologize for any inconvenience and appreciate your purchase.
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